Talk to Orderblock
Send us a message and a person from the team replies by email, usually within one business day. Ask about your account, a broker connection, billing or privacy. Not sure your broker connects? Ask before you subscribe.
- Usually within one business dayA person replies by email.
- Never send secretsNo passwords, investor passwords, API keys or codes.
- Quick question?The chat in the corner answers instantly, day or night.
- Prefer email?[email protected]
What to include so we can answer in one reply
- For an import problem
- The broker, the export format, and two or three example rows with the values you expected. Never attach anything containing credentials.
- For a connection question
- The broker name, the platform and version, and for MetaTrader the exact server name as it appears in the terminal. Server names differ between a broker’s demo and live environments.
- For a figure that looks wrong
- The metric, the account, the date range, and the number you expected. Most of these resolve to a definition difference, and the metric reference usually identifies which one.
- For billing
- The account email and the charge date. Card details are held by Stripe, not by us, so never send card numbers.
Message sent
Thanks, a person from the team will reply by email.
Asking about a broker connection
Tell us the broker name, the platform and version, and the exact server name if it is MetaTrader. We will confirm what is actually available rather than assume every account type is supported.
Orderblock is software for recording and analysing trades. We cannot resolve a broker’s withdrawal, execution or account-verification decisions; those go to the broker directly.
Response expectations
Every message is answered directly by the team that builds Orderblock, not a ticket queue.
Evaluating Orderblock? Tell us your broker and account type and we will show you exactly how it connects.