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FAQ

Questions traders ask before they start

Everything you need to decide whether Orderblock is right for you: the trial, the price, your broker, your data and what happens if you change your mind. If something is missing, ask us and a person who builds Orderblock will answer.

36 answers, written by the team that builds Orderblock.

What you can count on

  • 14 days free

    The full product on Pro or Elite. Nothing is charged until the trial ends.

  • Cancel yourself, anytime

    In Settings, with no call or email. Refund within 14 days of your first payment.

  • Reads, never trades

    Orderblock only reads your account. Our terminal runs with trading switched off.

  • Your data stays yours

    Export your complete history on any plan, even after cancelling.

01

Getting started

What Orderblock is, who it is for and how quickly you are up and running.

What is Orderblock?

Orderblock is a trading journal and analytics workspace. It brings in your trades from your broker, shows you exactly where you make and lose money, keeps your journal notes on the trades they belong to, and has an AI coach that answers questions about your own trading. It covers forex, CFDs, stocks, options and futures.

Who is Orderblock for?

Traders who want to know what their trading is actually doing: forex and CFD traders on MetaTrader, prop firm and funded traders running several accounts, and stock, options and futures traders at the brokers we connect to. If you journal in a spreadsheet today, Orderblock replaces the typing and keeps the numbers right.

How long does it take to set up?

Most people are done in about ten minutes. Create your account, connect MetaTrader with the login you already use, and your full history is usually imported within a few minutes. From then on new trades appear by themselves.

Do I need to install anything or keep my computer on?

No. Orderblock runs in your browser on desktop, tablet and phone. For MetaTrader we run the terminal for you on our servers, so there is no plug-in to install, no VPS to rent and no computer that has to stay switched on. Trades keep arriving while you sleep.

Can I look around before connecting a real account?

Yes. The demo workspace is filled with sample trades, so you can open every view, the journal and the analytics before you sign up. You can also connect a broker demo account first and move to your live account when you are ready.

Is Orderblock available in my language?

Orderblock is available in English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Turkish, Arabic, Hindi, Japanese, Chinese, Korean, Indonesian, Vietnamese and Thai. It picks your language automatically and you can change it any time with the globe button. The AI coach answers in your language too.

02

Free trial, pricing and billing

Exactly what you pay, when you pay it and how to stop.

How does the 14-day free trial work?

Choose Pro or Elite and add a card at checkout. You get the full product for 14 days and nothing is charged until the trial ends. We email you a few days before it ends with the first charge amount and date. If you cancel before then in Settings → Billing & plans, you pay nothing at all. If you do nothing, your plan starts on day 15.

Why do you ask for a card for the trial?

It keeps the trial for real traders and lets your plan continue without interruption if you decide to stay. The card is handled by Stripe, a PCI DSS Level 1 payment processor; Orderblock never sees or stores your card number, and nothing is charged during the trial.

How much does Orderblock cost?

Pro is $24.99 a month, or $239.90 a year ($19.99 a month). Elite is $49.99 a month, or $479.90 a year ($39.99 a month). Paying yearly saves about 20%. Prices are in USD and taxes may apply depending on where you live.

What is the difference between Pro and Elite?

It is the same product. Pro includes 50 trading accounts, 10 MetaTrader accounts syncing live at once and 2,000 AI credits a month. Elite adds unlimited trading accounts, 25 live MetaTrader accounts and 8,000 AI credits a month. Pro covers almost everyone; Elite is for traders running many funded or prop accounts, or who use the AI coach heavily.

Are there add-ons, setup fees or hidden costs?

No. Live MetaTrader sync, broker sync, imports, analytics, the journal, backtesting, AI agents and the AI coach are all included in both plans. AI credits are a fixed monthly allowance, never a metered bill, so your price is the price on the pricing page.

Can I cancel any time?

Yes, yourself, in Settings → Billing & plans → Cancel plan. There is no call to make and no email to send. Cancelling stops the next renewal and you keep access until the end of the period you paid for.

Do you offer refunds?

Yes. Cancel within 14 days of your first payment and we’ll refund it in full. After that, cancelling stops renewal and you keep access to the end of the paid period.

Can I change plan or switch between monthly and yearly?

Any time. Upgrades apply immediately and you only pay the prorated difference for the rest of your billing period. Downgrades take effect at your next renewal, so you keep what you paid for until then.

What happens to my data if I cancel?

It stays yours. You can still sign in, view your history, export everything and manage billing. Adding new trades, new connections and AI need an active plan, and live MetaTrader terminals pause until you subscribe again, with your history intact.

03

Brokers and connections

Whether your broker connects, how, and how fast your trades arrive.

Does Orderblock work with my broker?

Very likely. MetaTrader 4 and 5 accounts connect live at any broker. OANDA, Interactive Brokers, Tradovate, Alpaca and Tradier sync automatically. Every other broker that lets you export closed trades can be imported with guided statement import. The supported brokers page lists every broker and how it connects.

How fast do my trades appear?

MetaTrader trades appear about a second after your broker reports them, and open positions and equity update while they are open. Automatic broker connections are checked about every 15 minutes. Statement imports appear as soon as you upload them.

Will my past trades be imported too?

Yes. When you connect MetaTrader, Orderblock imports your full history from the first trade on the account, usually within a few minutes. For other brokers, import a statement covering the period you want.

Does it work with prop firm and funded accounts like FTMO?

Most prop firm accounts run on MetaTrader and connect like any other MetaTrader account, with the login and server the firm gives you. Check your firm’s rules first: some only allow an investor login, and a few do not allow third-party platforms. If yours does not, import its statement instead. Elite’s unlimited accounts suit traders running several challenges at once.

Can I connect several accounts and see them together?

Yes. Pro holds 50 trading accounts and Elite has no account limit. Each account keeps its own currency and history, and you switch between them in one click.

My broker is not listed. What can I do?

Import your trades from a statement today; any broker that exports closed trades works. Then tell us the broker, the platform and the account type through the contact form, and we will tell you exactly what is available.

04

Safety, security and your data

What Orderblock can and cannot do with your account, and who sees your trades.

Can Orderblock place or change trades on my account?

No. Orderblock only reads your account. Our MetaTrader terminal has no trading code and runs with trading switched off, so it never opens, modifies or closes a trade. For strictly read-only access, connect with an investor password.

Should I use my main MetaTrader password or my investor password?

Either works. The password you log in to MetaTrader with gives the fullest data, and Orderblock still only reads the account. An investor password is the strictly read-only option, and our guide shows where to find it.

How are my broker credentials protected?

Stored broker credentials are encrypted, the site and app are served over HTTPS with HSTS, and sign-in uses email verification and server-side sessions. Support will never ask you for a password, API key or verification code.

Who can see my trades? Do you sell my data?

Only you. Orderblock does not sell trading data or share it with brokers, data vendors or advertisers, and the website has no advertising trackers.

Does the AI see my account data?

Only if you agree. The coach asks before it sends account data to an AI provider, and broker credentials and account identifiers are never sent. You can turn AI off in Settings at any time and everything else keeps working.

Can I export or delete my data?

Yes, on any plan and at any time, even after cancelling. Export your complete trade history as CSV in one click. Delete a single trading account or your whole Orderblock account yourself in Settings → Data & deletion.

05

Features and results

What you will actually do with Orderblock once your trades are in.

What will Orderblock show me about my trading?

Net P&L after fees, win rate, expectancy, profit factor, R-multiples, drawdown, a P&L calendar, results by instrument, session, weekday and hour, open positions and live equity, and a data explorer that lets you click into any number to see the trades behind it. Every metric’s formula is published in the metrics glossary.

Does it handle forex properly: swap, account currency, partial closes?

Yes. Each account keeps its own currency, swap and commission are recorded separately from trading results, partial closes are not counted as separate trades, and days are grouped in UTC rather than your broker’s server time. Amounts keep your broker’s exact decimals.

What does the AI coach do?

It answers questions about your own trading in plain English, such as where your losses concentrate or whether you hold losers longer than winners. It reads your closed trades, open positions and journal, can point to the trades behind an answer and tells you when a sample is too small. It never predicts prices or gives trade signals.

How far do AI credits go?

A typical coach question uses about 5 to 30 credits, so Pro’s 2,000 credits a month cover roughly 65 to 400 questions, and Elite has 8,000. The trial includes 300. Credits renew at the start of every month, and if you ever run out, AI simply pauses until the next month: there are never overage charges.

Can I backtest strategies?

Yes. The backtesting workspace replays market history candle by candle so you can practise and test a strategy, place simulated trades and save the results next to your real ones. It is included in both plans.

What are AI agents?

Agents watch your own account for the rules you care about, such as a daily loss limit, overtrading or skipped journal entries, and tell you when one is broken. Describe what you want in your own words, review the rules it suggests, and switch it on.

06

Support and the company

Who you are dealing with and how to reach us.

How do I get help?

Use the chat on any page for an instant answer, or the contact form for anything else. Every message is answered directly by the team that builds Orderblock, not a ticket queue. Step-by-step guides cover setup, connections, imports and billing.

I am not sure Orderblock is right for me. Can I ask first?

Please do. Tell us your broker, platform and account type, and what you want to get out of a journal, and we will tell you honestly what Orderblock can do for you before you start a trial.

Is Orderblock financial advice?

No. Orderblock records and analyses your trading history. It does not execute trades, send signals or manage investments, and the AI coach does not predict prices.

Still deciding?

Tell us your broker, platform and account type, and what you want from a journal. A person who builds Orderblock will answer honestly, before you spend anything.

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